Privacy Policy

1. Who We Are

www.sanza.app is operated by Sanza ("we," "us," or "our"), located in Belgium. We comply with the General Data Protection Regulation (GDPR) and other relevant privacy laws applicable in Belgium and the European Union.

If you have questions about this Privacy Policy or our data practices, you can contact us at:

• Email: support@sanza.app
• Address: The Beacon, Sint-Pietersvliet 7, 2000 Antwerpen

2. Information We Collect

a. Personal Data You Provide

• When you fill out forms on our Website (e.g., newsletter subscription).
• When you communicate with us via email or other channels.
• Data may include your name, email address, phone number, and any other information you choose to provide.

b. Automatically Collected Information

• Cookies and Tracking Technologies: We use cookies and similar technologies through Matomo to improve your experience.
• Device and Usage Data: Information about your device (e.g., browser type, operating system) and usage patterns (e.g., pages visited, time spent on the Website). When collected via Matomo, IP addresses are anonymized and we do not use this data to identify individual visitors.

c. Third-Party Integrations

• Matomo collects anonymized data for analytics purposes, such as tracking visitor behavior and Website performance.

3. How We Use Your Information

We process your information for the following purposes:

1. To Provide Services: Responding to your inquiries or requests via forms.
2. Website Improvement: Analyzing anonymized user behavior to enhance our Website's design and functionality using Matomo.
3. Marketing and Communication: Sending newsletters, updates, or promotional materials (if you've opted in).
4. Legal Compliance: Ensuring compliance with GDPR and other applicable laws.

4. Cookies and Tracking

Our Website uses cookies and similar technologies to enhance user experience and analyze Website performance. Cookies may be set by:

• Matomo: To analyze anonymized data about Website usage. We use a self-hosted Matomo instance (matomo.sanza.app) configured for anonymous analytics: visitor IP addresses are anonymized, and the data is used only in aggregate to understand how the Website is used — not to identify or profile individual visitors.

You can control cookies via your browser settings. For more information, refer to our Cookie Policy.

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

• Consent: When you provide explicit consent for specific purposes (e.g., subscribing to newsletters).
• Legitimate Interests: For analytics, improving our Website, or responding to inquiries.
• Legal Obligation: When required to comply with the law.

6. How We Share Your Information

We may share your information with:

• Service Providers: Matomo (self-hosted) for anonymous website analytics.
• Legal Authorities: If required by law or to protect our legal rights.

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Anonymized data used for analytics may be retained indefinitely.

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data.
• Restriction: Request restriction of data processing.
• Portability: Receive your data in a portable format.
• Objection: Object to certain types of data processing.

To exercise your rights, contact us at support@sanza.app.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

11. Children's Privacy

Our Website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us to have it removed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review it periodically to stay informed.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at:

• Email: support@sanza.app
• Address: The Beacon, Sint-Pietersvliet 7, 2000 Antwerpen